Distance Selling Agreement

DISTANCE SALES AGREEMENT

ARTICLE 1: PARTIES

This agreement is made between TURİXA TURİZM SAN. TİC. LTD. ŞTİ., located at Arapsuyu Mahallesi 607 sok. No:24 /C-1 Konyaaltı, Antalya, Türkiye (hereinafter referred to as "ANTALYA BOAT" or "the Agency") and the individual making the reservation, whose address is specified above (hereinafter referred to as the "Reservation Holder," "Participant," "Guest," "Customer," or "Passenger"). The parties have reached a full agreement on the following terms and conditions.

ARTICLE 2: SUBJECT

This contract governs the services, including tour, hotel, or activity reservations and discounts, that the Customer receives or may receive from the Agency under the terms detailed herein.

ARTICLE 3: APPLICATION

3-1) Identification: All participants must carry a valid identity document during the tour: Turkish citizens a valid identity card and foreign nationals a valid passport. During the reservation process, participants must provide their full name and contact information accurately and completely. The participant is solely responsible for any consequences arising from providing incorrect information.

3-2) Hotel Transfers: For tours that include transfers, pick-up times and points are communicated in advance and may vary slightly due to traffic. Hotel pick-up is available from the transfer areas stated on the tour page; for other locations, the meeting point is agreed in advance.

3-3) Departure Times: Participants must be ready at the designated pick-up or meeting point at the communicated time. Participants are not permitted to request drop-off at locations other than those specified. Failure to be at the departure point on time will result in forfeiture of the right to a refund.

3-4) Consent to Data Use: Participants on the tour are deemed to have consented to the use of their evaluations and comments provided in post-tour survey forms. Furthermore, they are deemed to have given explicit permission for promotional emails and SMS messages from ANTALYA BOAT. The participant also agrees that the Agency is authorized to collect, record, store, preserve, modify, rearrange, classify, and audit all data provided or transferred for the purpose of fulfilling the service, and to share this data with regulatory bodies or assignees exclusively for the performance of the contractual services, in compliance with all relevant legislation.

3-5) Optional Services: Services offered during the tour that are not included in the tour price (such as drinks or photo and video packages) are paid separately.

3-6) Child Prices: Child prices apply according to the age groups stated on the relevant tour page. The Agency may request proof of a child's age.

3-7) Vehicle Type and Seating: Transportation is provided by private vehicles, minibuses, or buses with varying capacities (2, 8, 16, 21, 50 people), depending on the group size. The Agency reserves the right to change the vehicle type based on road conditions or group size. Seating preferences (aisle/window) are not guaranteed, and the Agency reserves the right to change seat numbers if the vehicle type is altered.

3-8) Tour Cancellation by the Agency: The Agency reserves the right to cancel a tour if the minimum required number of participants is not met, due to a force majeure event, or if other unforeseen circumstances negatively impact the quality, safety, or flow of the tour. In such an event, the Agency will notify the Reservation Holder, and all payments made will be fully refunded using the original payment method (cash for cash payments, credit card for credit card payments, etc.). The Agency is not liable for any delays in credit card refunds, as this is subject to the operations of the relevant bank.

3-9) Itinerary Changes: ANTALYA BOAT reserves the right to make necessary changes to the tour content, date, or itinerary as advertised in brochures, on its website, social media, and other media. The Agency may alter the hotel, tour sequence, guide, vehicle, restaurants, menus, or add/cancel routes, provided that the service standards remain consistent. These changes may be made before or during the tour, and the guide is authorized to make such adjustments with the Agency's approval.

3-10) Participant-Initiated Cancellation due to Justifiable Reasons: If a Reservation Holder or a first-degree relative is unable to participate in the tour due to a serious illness (documented by an official report from a full-fledged state hospital) or the death of a first-degree relative, the Reservation Holder may transfer or cancel the reservation. Written documentation of the reason is required for such a request, and a refund will be processed in accordance with the contract's refund terms.

3-11) General Cancellation Policy: Cancellations and refunds are subject to the Return Conditions published on the Site. No refund is provided for no-shows, late arrivals or cancellations made less than 24 hours before the tour.

3-12) Early Booking and Campaign Discounts: Early booking or campaign discounts are applied according to the conditions announced on the Site for the relevant campaign.

3-13) Personal Belongings: The Reservation Holder is responsible for the safekeeping of their personal belongings. The Agency is not liable for any lost, stolen, or misplaced items unless gross negligence by the Agency or its employees is proven. In such a case, the Agency's liability is limited to a maximum of 15% of the per-person tour price. The Agency is not responsible for items forgotten in the tour vehicle. The cost of returning any found items will be borne by the passenger.

3-14) Child Ages: If the declared ages of children benefiting from free or discounted prices are found to be incorrect, the Reservation Holder must immediately pay the difference.

3-15) Third-Party Participants: By signing this contract, the Reservation Holder confirms that they have the authority to make reservations on behalf of all other participants listed in the contract. All other participants are deemed to have accepted and agreed to comply with all terms and conditions of this contract.

3-16) Participant Conduct: The Reservation Holder agrees to comply with the rules announced by the Agency, guide, and facility staff, to respect the peace and property of other participants, and to not engage in disruptive behavior. In the event of such behavior, the participant may be removed from the tour without any right to a refund or compensation.

3-17) Tour Program and Information: The Reservation Holder acknowledges that they have received and reviewed the tour program and brochure, and that all details regarding the tour have been provided to them. The participant is responsible for being fully informed about the purchased tour program and agrees that the tour content, route, and menus are as specified in the provided materials. Participants are not entitled to unilaterally request changes to the tour program. Any changes must be mutually agreed upon by all participants, and the tour guide is the authorized person to approve or deny such requests with the Agency's consent.

3-18) Tour Location and Identity Documents: All tours are conducted in Türkiye. Foreign nationals participating in the tours must present a valid passport; Turkish citizens must carry a valid identity card. The Reservation Holder is responsible for ensuring that all participants carry these documents.

3-19) Vessels and Vehicles: The Agency may replace the boat or vehicle assigned to a tour with an equivalent one of the same or a higher standard where necessary.

3-20) Tours of Other Operators: For tours sold by the Agency as a representative of other operators, the terms and conditions of the relevant operator apply and are provided to the participant for review and approval.

3-21) Agency's Liability: If the Agency fails to fulfill the tour contract due to its fault, or if the tour cannot be completed or is found to be deficient after it has started, the Agency will refund and compensate the participant in accordance with the provisions of the travel insurance.

3-22) Customer Complaints and Early Departure: If the Reservation Holder wishes to abandon the tour due to a perceived defect in the service, they must notify both the Agency and the facility in writing, stating their reasons, before leaving. Failure to do so will be considered as having received and used the service in full. A customer who uses the service to its fullest extent without making a written complaint to the Agency waives their right to compensation. The Agency reserves the right to investigate and respond to any complaints. If a guest makes public statements that damage the Agency's brand or reputation without first providing written notification and allowing the Agency to address the issue, the Agency reserves the right to seek legal remedies, including demands for a public retraction and compensation.

3-23) Insurance: For daily tours, personal travel and health insurance is the responsibility of the participants.

3-24) Dispute Resolution: Disputes arising from this contract may be referred to the TURSAB Arbitration Board or other relevant legal bodies.

3-25) Final Agreement: The issued voucher and the attached registration form constitute the entire contract. By making this reservation, the Reservation Holder confirms that they have read, understood, and accepted all terms of this agreement.

3-26) Confirmation of Terms: Even if the customer cannot physically sign this contract due to purchasing via mail order, virtual POS, money transfer, or EFT, they are deemed to have learned and accepted the terms and conditions through the catalog, website, or advertisements.

3-27) Customer Due Diligence: The Customer agrees to read and sign this contract after having obtained all necessary information about the hotel, tour, and program from the Agency's website and sales representatives, and after conducting all required reviews.

3-28) Service Standards: The Agency describes tours, boats and services based on the information available at the time of publication. Minor differences in the services provided do not entitle participants to a refund, provided that the service standard is maintained.

3-29) Partial Use: No refund is provided for the unused part of a tour if the participant leaves the tour early for personal reasons.

3-30) No-Show for Tours: If a participant fails to arrive at the designated tour departure point on time without prior cancellation, the tour fee will not be refunded. Participants are responsible for being present at the announced time, date, and location.

3-31) Force Majeure by State Authority: In the event of a state-imposed travel ban, curfew, or state of emergency, the tour fee will be refunded to the participant within two months of the lifting of these restrictions. The refund will cover the full amount paid, excluding any non-refundable fees (taxes, duties, etc.) that have been paid to third parties and can be documented.

3-32) Payment Terms: Payment can be made online at the time of booking or on the tour day, as stated during the reservation. Reservations that are not confirmed in accordance with the stated payment method may be cancelled by the Agency.

3-33) Campaign Policies: The Agency may launch early booking or other discount campaigns. It reserves the right to determine the discount rates and duration, and to cancel a campaign if deemed necessary. The Agency is not obligated to refund any price differences that may arise from subsequent promotional campaigns.

3-34) Travel Insurance Coverage: The scope of coverage for travel insurance is determined by the policy of the insurance company. The Agency holds no responsibility for the content or application of these guarantees.

3-35) Swimming and Water Activities: Swimming and other water activities are at the participant's own risk. Non-swimmers must inform the crew and use the life jackets provided, and all participants must follow the safety instructions of the crew.

3-36) Early Departure: A customer's request to leave a tour or activity early must be communicated to the Agency and the tour guide. No refund is provided for the unused part of the service.

3-37) Complaint Procedure: Any dissatisfaction during the tour must first be communicated to the guide or crew so that it can be resolved on site, and then notified to the Agency in writing.

3-38) Safety Rules: Participants must follow the rules and safety instructions announced by the guide and crew. Participants who endanger their own safety or that of others may be excluded from the tour without a refund.

DISTANCE SALES AGREEMENT | Tour & Trips

Date: 23/09/2025

Distance Selling Agreement - Secure Your Travel Bookings.